Privacy Policy & Terms
1. Nature of the service & disclaimer
ECHOLIO is a self-knowledge and relationship-insight tool. Based on information you actively provide (such as your birth date), it generates structured self-reflection texts, relationship harmony readings, and daily practice cards, and offers AI conversations around those texts.
The service does not predict the future and does not provide fortune-telling, divination, medical, psychotherapeutic, or psychological-diagnostic conclusions. It is not legal, tax, or investment advice. All content is for self-exploration and reference only, and should not be the sole basis for any major decision. If you are in psychological distress or need professional help, please contact a licensed medical provider or your local crisis hotline.
2. Personal information we collect
We follow a data-minimisation principle and collect only what is needed:
| Category | Details | Purpose | Required? |
|---|---|---|---|
| Account identifier | Email address, or the account identifier (openid) returned by Google sign-in | Registration, sign-in, account security, order ownership | Required |
| Profile information | Your chosen name, gender wording preference, and birth date | Generating self-knowledge and harmony reports | Required (when generating reports) |
| Transaction information | Order number, product, amount, payment status, refund and settlement records | Fulfilment, invoicing, after-sales, reconciliation | Required (when purchasing) |
| Usage content | Reports you generate, daily practice notes, and report-related AI conversations | Providing and storing your service results | Required (when in use) |
| Device & logs | IP address, browser and device type, access times, operation logs | Security protection, troubleshooting, legally mandated log retention | Required |
We do not collect ID numbers, biometrics, precise location, contacts, SMS, or photos, and we do not sell your personal information.
3. How we use information
- To provide core features such as report generation, harmony analysis, daily practice, and AI conversations;
- To complete ordering, payment, refund, and commission-settlement flows;
- To keep accounts and systems secure and to detect abnormal sign-ins and fraud;
- To retain network logs as required by law and to cooperate with lawful regulatory requests;
- With your consent, to send service notifications (you may unsubscribe at any time).
We do not use your report content for advertising, nor to train public models offered to third parties.
Labelling of generated content
The “undertone reading report”, the “harmony reading report”, and report-related chat replies on this site are all automatically generated. They are not written by humans and do not represent the opinion of any professional. The source is labelled at the top of each report: “AI-generated” when an AI model is called, and “System-generated” when produced by this site’s deterministic engine. Both are machine-generated content — please do not mistake them for human writing.
Automatically generated content may be inaccurate, incomplete, or not applicable to your situation; please use it together with your own judgment. We operate content-safety review and emergency procedures, and stop and handle unlawful or infringing generated content in a timely manner. To report inappropriate content, use the channels in section 9; we acknowledge reports within 24 hours.
4. Third parties we share with
Except in the necessary cases below, we do not provide your personal information to third parties. Each partner is contractually limited to processing information only as needed to serve us:
| Third party | Purpose | Information involved |
|---|---|---|
| Google (Google Identity) | Optional Google account sign-in | Account identifier, email, display name |
| Payhip (payments partner) | Checkout, payment collection, tax handling, and refunds for reports and membership | Order information, email, payment status, billing region |
| Third-party LLM provider (OpenAI-compatible API) | Generating report text and answering report-related questions | Profile information and report text you actively submit |
| Tencent Cloud (CloudBase hosting / database / object storage) | Server hosting, data storage, file storage | Account data, business data, system logs |
This site does not use advertising SDKs and does not integrate third-party analytics or user-profiling SDKs.
5. Data storage & cross-border transfers
Your account and business data are stored on servers and databases located in mainland China (Tencent Cloud, Beijing region). Network access logs are retained for at least six months.
For report generation and payment collection, the profile information, report text, and order information you actively submit may be processed by the overseas third parties listed above (the LLM provider and Payhip). By using report generation, conversations, or ordering, you acknowledge and consent to this necessary cross-border processing; you may also decline to use those features and thereby avoid the transfer.
6. How we protect information
- HTTPS/TLS encryption across the site, with certificates issued by a trusted CA and auto-renewed;
- Only ports 80/443 are exposed; all other ports are denied by the firewall, and ops ports are opened temporarily as needed;
- The database is not publicly reachable — only internal cloud-hosting network connections, with least-privilege accounts;
- Account passwords are stored as salted hashes; sessions use signed HttpOnly cookies;
- The admin console has a separate entry point requiring real account credentials, with operation logs recorded;
- Network logs are retained for at least six months, and security incidents are reported to the authorities as required;
- A network-security management system and an emergency response plan are in place, with designated staff responsible for network and information security;
- This site provides no forums, comment sections, message boards, or other features for users to publish content publicly; user-generated information is stored only within the user’s own account and is never shown to other users.
7. Your rights
You have the following rights over your personal information and may exercise them via the contact details on this page; we respond within 15 business days:
- Access & portability: view the account information, reports, and order records we hold about you;
- Correction: correct inaccurate name, gender, or birth-date information;
- Deletion: delete your reports, conversation records, or account data;
- Withdrawal of consent: withdraw consent to AI processing or marketing notifications at any time, without affecting processing already completed;
- Account closure: email support@banjuandise.com to request closure. After identity verification we complete it within 15 business days and delete or anonymise your personal information (except transaction and log records we must retain by law);
- Complaints & reports: see section 9.
8. Protection of minors
This service is intended for adults. Users under 18 must have a parent or guardian read this policy and give explicit consent before registering, activating an account, or using report generation and AI conversations. Guardians may request access to, correction of, or deletion of a minor’s personal information at any time, and may request account closure. If we find that we have collected a minor’s information without guardian consent, we will delete it promptly. Guardians can contact us at support@banjuandise.com.
9. Reporting & complaint channels
We operate dedicated reporting and complaint channels for unlawful or harmful information, infringing content, violating accounts, and personal-information handling issues. We acknowledge reports within 24 hours, handle and feedback on them after verification, and preserve records and report to the authorities where content is suspected to be unlawful.
- Report email: report@banjuandise.com
- Support email: support@banjuandise.com
10. Membership, purchases & refunds
Reports and the annual membership are sold through Payhip, our payments partner. Selecting any purchase button on this site takes you to the Payhip checkout page, where the price, taxes, and the applicable refund policy are shown before you pay. Refunds are handled per the policy shown at purchase.
The annual membership is billed yearly and renews automatically; you can cancel any time before renewal and keep access until the end of the current period. Single-report purchases remain available in your account long-term. Membership does not include the reports themselves — the personal report and the harmony report are purchased separately.
11. Referral & commission rules
Only active annual members may participate in the referral program and earn commissions. Each order is attributed to a single first-touch referrer. Commissions are calculated on net revenue after taxes, payment fees, refunds, and chargebacks, are subject to a 30-day freeze, require manual review before settlement, and have a minimum withdrawal amount of USD 50.
12. Policy updates
When this policy changes materially, we update the “last updated” date on this page and notify you via an in-site notice or email. Continued use of the service means you accept the updated policy.